Communications Operator - Background Investigations

Existing law requires that a thorough background investigation shall be conducted to verify the absence of past behavior indicative of unsuitability to perform public safety dispatcher duties.  A comprehensive investigation explores a candidate’s employment, pre-employment, arrest/citation/conviction, legal, military, financial, driving and educational history.

Candidates, who successfully pass their written examination and are being considered for hiring, receive a Candidate Packet with instructions and documents to complete.  As part of this process, candidates must furnish required documents.  Because it takes time to acquire some of these documents, candidates are encouraged to begin collecting them as soon as possible.

A background investigator’s role is to conduct an objective, thorough and legally sustainable investigation focused on: 1) both positive and negative job-related information, and 2) the accuracy of information received from all sources, including the candidate.  The investigator's job is to gather facts.  Investigation results are then evaluated by the Department’s hiring authorities.

The only information to which candidates have access during and after the background investigation is the information which they personally provide.

A key document used during background investigations is the DPR 895 Personal History Statement (PHS) (see link below).  Candidates may type, print or electronically complete this form.  A printed copy of the PHS is provided in the Candidate Packet.  An electronic Word-version can be downloaded for completion.  However, a completed form must then be printed, individual pages initialed, and signed before being mailed to the Background Investigations Unit.  The form cannot be electronically submitted.
CO PHS - Word version (use fillable form)
CO PHS - PDF version (non-fillable printout form)

The key to “passing” the background investigation stage is complete honesty.  There are very few automatic bases for rejection.  Even issues of prior misconduct, such as prior illegal drug use, driving under the influence, theft or even arrest or conviction are usually not, in and of themselves, automatically disqualifying.  However, deliberate misstatements or omissions can, and often will, result in a candidate’s application being rejected, regardless of the nature or reason for the misstatements or omissions.